Privacy Policy – One Steps Tours and Holidays
One Steps Tours and Holidays (hereinafter referred to as “One Steps”, “we”, “us” or “our”) is committed to protecting the privacy and personal data of its users (hereinafter referred to as “you” or “your”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information through our website and other communication channels.
By using our services or providing personal data to us, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please refrain from using our website or services.
1. Scope of the Policy
This policy applies to individuals who inquire about, book, or purchase any tour packages, travel services, or related products offered by One Steps Tours and Holidays, either via our website, over the phone, or in person at our office or other customer touchpoints.
2. Collection of Personal Information
We may collect personal data including, but not limited to:
- Full name, address, email address, contact number
- Date of birth, Aadhar or PAN details
- Passport details, visa-related documents, travel history
- Payment information (securely encrypted)
- Emergency contact details, medical conditions (if any), or dietary preferences
- Professional background if relevant to travel requirements
We may also record telephone conversations for training and quality purposes and may collect technical data such as your IP address, browser type, and location data when you visit our website.
3. Purpose of Data Collection
Your personal information is collected to:
- Facilitate travel bookings and reservations
- Provide updates, confirmations, and customer support
- Customize our services and send tour-related information
- Prevent fraudulent activities and ensure compliance with legal obligations
- Improve our services, conduct audits and analytics
- Address feedback, complaints, or queries
4. Sharing of Personal Information
We may share your information with third-party vendors and service providers such as:
- Airlines, hotels, visa agents, insurance providers
- Destination management companies or transportation vendors
- Banks or financial institutions for payment processing
We advise you to review the privacy policies of third-party providers involved in your travel arrangements, as their practices are outside our control.
We may also disclose your information when required to comply with legal obligations or in response to lawful requests by public authorities.
5. Marketing Communication
If you have enquired or booked through One Steps, we may contact you via email, SMS, or phone with promotional offers and relevant information. You may opt out of marketing communications at any time by contacting us or using the “unsubscribe” option provided in emails.
We do not share your personal contact information with unrelated third parties for marketing unless you have explicitly consented.
We may also collect feedback or conduct surveys to improve our offerings. Participation is optional and data collected is anonymized unless otherwise stated.
You also consent to the use of photographs taken during tours for promotional purposes on our website or social media, unless you opt out in writing.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data. Our website uses SSL encryption to secure transmitted information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of any login credentials shared with you and should notify us immediately in case of suspected unauthorized access.
7. Intellectual Property
All content, including branding, logos, and travel itineraries on our website, is the intellectual property of One Steps Tours and Holidays. Unauthorized use or reproduction is prohibited without prior written permission.
8. Accuracy and Responsibility
You are responsible for ensuring the accuracy and completeness of the information you provide. One Steps is not liable for any issues resulting from incorrect or incomplete data submitted by you.
9. Policy Updates
We reserve the right to update or revise this Privacy Policy at any time without prior notice. Continued use of our services or website will constitute your acceptance of the revised terms. Please check this page periodically for updates.
